Returns & Refunds
How to return an item and how refunds are handled.
Last updated: July 2026
Start a return
Contact us before shipping anything back. Email support@nuimagesolutions.com or call (833) 468-4624 with your order details so we can issue return instructions.
Eligibility
- Items must be returned in new, unused, resalable condition with original packaging.
- For sanitary reasons, opened or installed filters and consumable parts cannot be returned unless they arrived defective or damaged.
- Machines and made-to-order or quoted items may be subject to a restocking fee.
Damaged or defective items
If your order arrives damaged or defective, contact us within 7 days of delivery with photos. We will arrange a replacement or refund at no additional cost to you.
Refunds
Once we receive and inspect your return, approved refunds are issued to your original payment method. Original shipping charges are non-refundable, and return shipping is the customer's responsibility except where an item arrived damaged or defective.
Questions
We are here to help. Reach us at support@nuimagesolutions.com or (833) 468-4624, Monday through Thursday, Eastern Time.